Additional Information

Additional Information

Account Navigation

Account Navigation

Currency - All prices are in AUD

Currency - All prices are in AUD
 Loading... Please wait...
Greener Gardens

Return Policy

We offer a 15 day return on all brand new, unused, and undamaged products when accompanied by a receipt and in original packaging. Used items, or items not in brand new condition, may not be returned. Returns require an RMA number which can be obtained by clicking here. A restocking fee of 15% is charged on all returned merchandise. All returns must first be authorized so we can give you detailed instructions on where to send your item(s). Please be aware that the customer is responsible for all return shipping costs (unless otherwise indicated), and arranging shipment of returned items.

You must first receive a return authorization #, and be sure to include your order number. Please do not phone-in a return request. After we receive your return request via email, we'll send you an email with detailed instructions for your return. After we receive your returned item(s), we will notify you via e-mail of your refund once we've received and processed the returned item.

After submitting an item for refund, you can expect to receive your refund within 4-6 weeks upon our receipt of your return. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Please remember, you, the customer, are responsible for return shipping costs. We recommend using FedEx ground.

We recommend using an insured carrier. 

We are not responsible for lost/stolen returns.

Customer is responsible for all return shipping charges of returned items (unless otherwise indicated). 

Any items returned must include the original box and packaging. We reserve the right to deny any request for exchange or store credit for a returned item. 

As stated in our return policy, the customer will be charged a 15% restocking fee and is responsible for the cost of shipping any returned items back to our Bloomington, Minnesota warehouse. Items must arrive in brand new, saleable condition at our warehouse before and credit will be issued. Please consider getting insurance on the package -- if it arrives damaged or does not arrive at all, we will not issue credit.

Warranty Information

All warranties are given by the product manufacturer, only. Greener Gardens accepts no responsibility or liability, expressed or otherwise for any manufacturer's warranty. If you have a warranty issue, you will deal directly with the manufacturer, or abide by their policies and timelines.

Order Cancellation Policy

Customer may cancel an Order up until a notification of order processing is sent via email or if the product is in “back-order” status. Once the order has physically shipped, in-part or in-full, it is considered as fulfilled and is subject to an applicable re-stocking fee in case of return. To request order cancellation, please contact Customer Service via email or by phone. Order is not considered Cancelled until you receive a notification that states that we have been able to stop the order from physically leaving our premises. Special Orders may not be cancelled once the order has been accepted and charged for. In some cases we may be able to Cancel a Special Order, however you may be charged a Cancellation fee of 25%. It may take up to 30 days to process a full refund.

Defective Products

If you are experiencing operational failure of any product purchased from Greener Gardens please first call or email us for troubleshooting describing the problem you are having, we may be able to help you quickly fix your problem over the phone or via email. If you are still unable to get the product working, we require you to file the RMA through our website, and return your defective product before a replacement is sent. Shipping back to the manufacturer and/or distributor will generally be prepaid. A replacement unit will be sent. However, in some cases, the return shipping cost will be paid for by the customer. Upon receipt your defective product, it will be examined and tested. Once deemed defective it will either be repaired or replaced, and returned to you at no charge. If you would prefer a refund, we will refund in full less the original cost of shipping we paid. All products should be thoroughly tested prior to return. Any item returned that we deem fully functional will be subject to a $10 testing charge, restocking fee, and return shipping charges, so please make sure your product is actually defective - please check your bulbs, wiring, surge protector etc. Items outside of the warranty period, or not purchased from Greener Gardens, will not be accepted. When sending a product back, please include a note describing the problem you are having, your return address, original order number, and phone number or email so we may contact you if needed.

Damaged Shipments

For your protection, Greener Gardens purchases excess value coverage from the various Interstate Common Carriers that we employ to ensure that the merchandise you ordered arrives undamaged. The charge for this coverage is included in the handling fees that we charge.

In the unlikely event that your shipment arrives with physical damage or shortage:

Advise the carrier’s representative that there is physical damage (or a shortage) and note the damage (or a shortage) on the “airbill” (all damage must be stated on the “airbill”).

No damage/shortage claims are accepted AFTER the delivery has been made.

Do NOT sign the “airbill” stating that the merchandise was received in Good Condition, unless you agree that it is so.

Retain all shipping materials.

Notify our Customer Service as soon as possible and please send us a photo of the damaged merchandise.

A representative of the Interstate Common Carrier will contact you to make arrangements for viewing and assessing the damages.